[vc_row][vc_column][vc_single_image image=”353″ img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]To make it easy for you to get in touch with us, we have one contact number you can call if you have any questions before you buy a Tecnora product, if you need help with using your product, or if you have a service-related issue.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Pre-purchase Services
If you can’t find an answer to your question on our website, call us and speak to an expert at +91 750 600 3399, or email your question to us at support@roksam.com. We will respond within 24 hours.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Post-purchase Services
- Machine set-up by phone
Need help with setting up your machine? Call us and we will schedule a time convenient for you when we can guide you step by step over the phone and get you started in minutes.
- Online video demos over Skype
Call us to schedule a live demo on your mobile, tablet, or PC via Skype video or Google hangout.
- Product use advice
Speak to our experts to get suggestions and tips to maximise your experience with a Tecnora product.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Repairs and Maintenance Services
Contact us by phone, SMS, email, Whatsapp, or Viber. We will guide you to the nearest service centre and monitor progress until your product is repaired and ready for return. We manage the entire process. We are your one point of contact.
For areas where we do not have a service centre, and we’re unable to solve your problem over the phone, our warranty covers pick up and return of the product to and from our facility in Mumbai where we will repair or replace your product within ten working days..The to and fro delivery as well as the repair, part replacement or entire product replacement is free of charge within the warranty period.[/vc_column_text][/vc_column][/vc_row]