Return and Exchange

 Return and Exchange

1. Returns

1.1 Eligibility:

  • We accept returns on eligible products within 2-3days of the delivery date.
  • To be eligible for a return, items must be unused, unwashed, and in their original condition, with tags attached and packaging intact.

1.2 Initiating a Return:

  • To initiate a return, please contact our customer service team at [customer service email/phone number] to request a return authorization (RA) number.
  • Include the RA number along with your returned items.

1.3 Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
  • We recommend using a trackable shipping method for returns.

1.4 Refunds:

  • Refunds will be processed within 5-6 days of receiving the returned items.
  • The refund will be issued to the original payment method used for the purchase.

2. Exchanges

2.1 Eligibility:

  • We offer exchanges for size or color variations of the same item, subject to availability.
  • To be eligible for an exchange, items must be unused, unwashed, and in their original condition, with tags attached and packaging intact.

2.2 Initiating an Exchange:

  • To initiate an exchange, please contact our customer service team at [customer service email/phone number] to request an exchange authorization (EA) number.
  • Include the EA number along with the items you wish to exchange.

2.3 Exchange Shipping:

  • Customers are responsible for shipping costs associated with exchanges.
  • We recommend using a trackable shipping method for exchanges.

3. Non-Returnable Items

3.1 Final Sale Items:

  • Certain items may be marked as final sale and are not eligible for return or exchange unless they arrive damaged or defective.

4. Damaged or Defective Items

4.1 Reporting Damages/Defects:

  • If you receive a damaged or defective item, please contact our customer service team within 1-2 days of receiving your order.

4.2 Resolution:

  • We will replace or refund damaged or defective items at no additional cost to you.

5. Contact Information

  • If you have any questions or concerns about our return and exchange policy, please contact our customer service team at [customer service email/phone number].

6. Policy Updates

  • We reserve the right to update or modify our return and exchange policy at any time. Changes will be effective immediately upon posting on our website.